Answers

Answers to frequently asked questions

Is this your first time here or do you have questions? Check out our collection of answers to frequently asked questions. If you didn’t find the right answer, contact our Support Team.

Getting Started

How do I get started?
Simply visit our Get Started page and select the features you want to have included in your plan. Our calculator will always show you a pricing estimate for your selected products and services. When you are done, simply enter your contact details and press send. We will get in touch with you to discuss the details.

Alternatively, simply get in touch with us by using the chat module in the lower right corner of your screen or by filling in our contact form.

Is there a discount?
Yes, we offer discounts on up-front long-term commitments. You will also receive one year off of a new domain registration with your purchase.
Do I need another web host?
No. All VEONIO plans include our fully-managed cloud hosting, ensuring your website remains available and secure at all times.
What is meant by 'unlimited'?
Certain VEONIO plans do not have resource limits for normal usage. However, as per our Terms of Service, sites cannot exist for the sole purpose of file sharing.
How long are your contracts?
VEONIO plans are paid monthly. We make it simple to start — and stop — your service at any time as indicated in your contract.
How is my price determined?
We roll a dice. Just kidding, the price of your monthly plan is depending on the size of your website, as well as the amount and type of features it has. If you are on our Get Started page, you can see the estimated price of your website in the top bar. It will change depending on the options you select.
Can I switch plans?
Yes, at any time. Simply contact our Support Team. When upgrading or downgrading your website plan, you will receive a price estimate for review. After completing the change, your monthly plan will be adjusted to reflect the new price, depending on the cost of your new plan.
Can I move an existing website to VEONIO?
No. All our websites are built on the VEONIO framework and we do not have any plans to host or maintain websites that haven’t been built by us. While it’s not possible to import or migrate websites at this time, populating a VEONIO website with content is easy, and can be done quickly with our built-in tools. Depending on your current website system, we can also offer you to move content from an outside website to one on VEONIO.

Domains & Email

Can I add or buy more domains?
Definitely! Simply contact our Support Team. Prices for additional domains are listed on this page.
Can I transfer my domain to VEONIO?
Yes! Transferring your domain to VEONIO is easy! First, get in touch with your current domain registrar and ask them to unlock the domain, and to give you the auth code. When you have the auth code, start the transfer by contacting our Support Team.
Do you offer email accounts?
Yes. You can purchase email accounts via G Suite email for your VEONIO domain. This also includes Google Calendar, Docs, Drive, and more. Learn more about our partnership with G Suite here (link coming soon).
Do you sell domains?
Yes. You can purchase one or multiple domains and we can connect them to your website. Or, if you would like to bring your own domain(s) before we build a website for you, this is possible as well.
Can I change my domain?
Yes. There is a one-time fee for changing a domain, and the current price is listed in the pricing section. If you’d like to change your domain, simply contact our Support Team and they’ll be happy to help you out.
How do I check my email?
You can log in to your G Suite email account through this link.

Websites

Is my website secure?
We take great measures to protect our customers and ensure overall security. If you’re interested to know more, have a look at this link (coming soon).
Can I download VEONIO?
No. VEONIO is a fully-managed web service. We do not have plans to make a downloadable version. However, VEONIO does provide many standard methods for exporting your data and we perform regular backups of your website.

Billing

Marketing